Where and when do I pick up my order?

The slot you booked will be the date and time for collection. Our collection address is Unit 3, Discovery Wharf, 15 North Quay, Plymouth PL4 0RB.

Do you deliver locally?

We don't currently offer delivery, but we hope to provide this service again soon.

Do you offer postal delivery?

Unfortunately, strawberries cannot be posted due to their short shelf life and delicate nature. Only collection options are available at checkout.

Do you offer vegan options?

Yes, we do offer a vegan range! Please call us directly to discuss the available options for your specific needs.

Do you cater to food allergies?

Yes! Please fill in the appropriate field for allergies on each product you wish to order. Be advised that we work in a kitchen that contains nuts, wheat, soya, tree nuts, eggs, milk, sesame, peanuts, almond, and gluten. Cross-contamination may occur, and we cannot guarantee an allergen-free environment.

Are your products gluten-free?

The chocolate we use is gluten-free. However, we cannot guarantee that all décor and toppings are gluten-free. Please inform us of any allergies when placing your order.

Why can't I book the date or time I wanted?

We can only accommodate a certain number of bookings per day, and once these slots are filled, we cannot accept more. To ensure you get your preferred time, book your products as far in advance as possible (up to 6 weeks ahead).

How much notice do you require for orders?

Standard orders require a minimum of 48 hours' notice. However, for fillable letters or numbers, we need 2 weeks' notice to order your specified characters. You can book up to 6 weeks in advance, and we recommend booking early as slots fill quickly.

What colour schemes can I choose from?

We can essentially create any colour scheme you desire. Our custom box option provides an extensive selection of colours to choose from, allowing you to perfectly match your event or preference.

How do I add extras to my order?

Extra options are available directly on the product order page. Simply select your desired additions when placing your order. You can also purchase extra items when you pick up your order from anything in our counter.

Build Your Own Box

Name: Build Your Own Box
Brand: Signature Strawberries
Price: 12.50 GBP
Availability: InStock

Design your dream box of hand-dipped strawberries by selecting your unique combination of colours, themes, and finishes, and let our Strawberry Specialists create a personalised box just for you.

How it works

1

Design
your box

Checkout
online

2

Collect
in store

3

Build Your Own Box

Your Order Details

Frequently asked questions